Is it only me? Does Customer Service Quality have been on decline across most sectors for the past few years?
Who hasn’t seen frustrating and annoying behavior?
- Unusual Long Wait Times or Slow Service: Customers often face long lines at checkout or delays in taking orders and serving food. This leads to frustration, impatience and can easily ruin a dining or shopping experience.
- Unhelpful or even rude Staff: Employees lack the motivation or training to assist customers effectively or a lack of soft skills awareness.
- Poor Knowledge or Inattentive staff: Staff are not be well-informed about the products they are selling or are not be attentive to customer’s needs; without fail leading to poor customer experiences and negative impression.
- Poor Customer Support and Frequent Service Outages: Inadequate support can make it difficult for customers to resolve issues and regular outages will lead to frustration and loss of trust.
Not only these are frustrating for us as “customer”, but also has an incredibly huge impact on the companies whose services and goods we are trying to purchase. Let us take a minute to talk about numbers:
- A Qualtrics Study: Found that 80% of consumers were dissatisfied with their customer service experiences in 2021.
- Lost Revenue: Poor customer service cost businesses up to $4.7 trillion in lost revenue annually.
Quality Quest 
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