One could develop the best product, being the most innovative without the proper means of servicing it to the intended customers, this will not effectively sell to its full potential.
Isn’t your reputation the best selling argument ? So think of all the risks your taking with poor Customer Service Quality !
Damage to Reputation :
Negative Reviews: Negative reviews and word-of-mouth can harm a company’s reputation. In the age of social media, bad experiences can quickly go viral.
Loss of revenue :
Customer Churn: Customers are likely to take their business elsewhere after a bad experience. This can lead to significant revenue loss over time.
Decreased Customer Loyalty :
Retention Issues: Poor service leads to lower customer retention rates. Loyal customers are more valuable to businesses, and losing them can be costly.
Increased Costs :
Complaint Handling: Handling complaints and resolving issues can be costly. It requires time, resources, and often compensation to dissatisfied customers.
Employee Turnover :
Continuous Cycle: High turnover rates in customer service roles can lead to a continuous cycle of poor service. New employees require training and time to become effective.
What ever is the leverage to embrace change and implement higher standard in Customer Services motivation is the second corner stone to change.
Quality Quest 
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