Category: Quality of customer services
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The Importance of Customer Service in Large Companies’ Internal Services: MoviePass’s Failure
Key Aspects of Internal Customer Service Failures 1. Inadequate Support Infrastructure MoviePass experienced rapid growth, but its internal support infrastructure did not scale accordingly. The company was overwhelmed by the surge in subscribers, leading to significant delays in responding to internal and external customer service requests1. This lack of preparedness meant that employees were often left without…
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The Importance of Customer Service in Large Companies’ Internal Services: Google’s Success Story
1. Proactive IT Support Google’s IT support team is known for its proactive approach. Instead of waiting for issues to arise, they actively monitor systems and address potential problems before they impact employees. This proactive stance minimizes downtime and ensures that employees can work efficiently without interruptions1. 2. Comprehensive Training Programs Google invests heavily in training programs for…
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The Importance of Internal Customer Service in Corporate Life
In today’s fast-paced business environment, the importance of customer service extends beyond external clients to internal services such as IT support, HR, and facilities management. These internal services are crucial for maintaining smooth operations and ensuring employee satisfaction, which in turn impacts overall productivity and organizational success. The Role of Internal Customer Service Internal customer…
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From Delight to Disappointment: A Customer Service Tale at Lake Como
Last summer, to celebrate our wedding anniversary, we decided to visit one of the most romantic places in Europe: Lake Como. Nestled in the foothills of the Italian Alps, Lake Como is surrounded by charming villages, luxurious villas, and lush gardens, all set against a backdrop of towering mountains. The waters of Lake Como shimmer…
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Episode 3 : The Risks of Poor Customer Service
One could develop the best product, being the most innovative without the proper means of servicing it to the intended customers, this will not effectively sell to its full potential. Isn’t your reputation the best selling argument ? So think of all the risks your taking with poor Customer Service Quality ! Damage to Reputation…
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Episode 2: The Reasons for Decline
Have you ever heard the saying “it was better before”? This might not always be true, but it is possible to pin point some recent root causes for the decline in Customer Service Quality: Staff Shortage: Pandemic Impact: The COVID-19 pandemic led to significant staff shortages, particularly in customer-facing roles. Many employees left the workforce…
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Episode 1: The State of Customer Service
Is it only me? Does Customer Service Quality have been on decline across most sectors for the past few years? Who hasn’t seen frustrating and annoying behavior? Not only these are frustrating for us as “customer”, but also has an incredibly huge impact on the companies whose services and goods we are trying to purchase.…
Quality Quest 