Category: Real life experience
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From Delight to Disappointment: A Customer Service Tale at Lake Como
Last summer, to celebrate our wedding anniversary, we decided to visit one of the most romantic places in Europe: Lake Como. Nestled in the foothills of the Italian Alps, Lake Como is surrounded by charming villages, luxurious villas, and lush gardens, all set against a backdrop of towering mountains. The waters of Lake Como shimmer…
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Turning Blunders into Bliss: A Lesson in Customer Service.
A few years ago, while studying customer service at a high-end hotel in Paris, we decided to take a break on the terrace of a luxurious palace in the heart of the city. My colleague, who had the habit of smoking, requested a seat on the terrace overlooking one of Paris’s most famous streets leading…
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